Client Feedback

Splendour India & Scenic South & Goa –
Raymond & Magdalen – New Zealand

The driver Dail from Jhansi to Udaipur was excellent. His job was extremely difficult. We appreciate his professionalism. He is a very clever & reasonable person. Please pass our greetings to him if you see him next time. The driver in the South was a good man. He should be getting married now & we wish him all the best.

We saw enormous construction in India everywhere especially in Cochin. It is good. Being Chinese we wish our neighbors all the best. India is a great country and our experience will certainly be beneficial to us.

 

Habitat Group - WINTEC Hamilton, New Zealand

Well we are home safe and sound and want to thank you for your very wonderful service that you provided Habitat Group - WINTEC and the superb detail you went into where we needed it. Can't recommend you highly enough. Also many thanks for the all the help around the re-bookings.

Mr. & Mrs. Mark & Lynnette Flowers
CEO WINTEC (Waikato Institute of Technology, Hamilton)

Scenic South & Goa
Bhawna Vather & Group– New Zealand

The trip was fantastic and we had a very good time. Feedback time if you are interested…… Kishor the driver was outstanding in every way possible pleasant, helpful, guiding us to right places, restaurants and excellent driver etc. If there is one recommendation to make, it is that his English is poor. But then most of South Indians speak no/little English. Otherwise, everything was organized very well and we would not hesitate to visit it again. We had a great time. Thanks again!!

Rajasthan Heritage
Marlene & Jan – New Zealand

I have landed back in NZ - back to reality and responsibilities, the holiday is over!!
This is a brief note to thank you for your part in making my visit to India a very pleasant and enjoyable experience.
A very good service was provided by all of the guides, their English was of a high standard.
The guides in Jaipur and Udaipur were particularly good. Not only were they knowledgeable and technically sound, but also they were interested in an exchange of information between our two countries/peoples. It was a pleasant and satisfying experience to spend time with them and to get more than the standard "tourist speech" from them.

Ruby was excellent. He is a very competent driver and provided a very professional service. He was always on time, and was patient and flexible to our requests for each day's activities. He kept us well supplied with bottled water (and bananas) as requested!!
Thank you for your prompt assistance with changing the hotel in Udaipur - It was good to know that your services were only a phone call away. The Shikarbardi proved to be the perfect place for that stage of our visit when we had chosen to include some days of relaxation.
With my thanks and kind regards,
Marlene Oliver.

 

Scenic South & Goa
Shona Authon – New Zealand
Richard - USA


As you can see Richard & I look happy at the poolside, Taj President Hotel Mumbai. Wonderful tour and really have nothing negative to say. Keep it up!!


Splendour India
Kevin & Margaret McKeefry – New Zealand

Really enjoyed India, wonderful food and people. Unforgettable events, like the roads, traffic, markets, the huge forts and temples etc. We have already recommended the trip to our friends and are planning another to the south of India for ourselves for the not to distant future. Thanks for all your help and personal attention.

Southern Symphony & Goa
"Fantastic" Karl M, USA

On behalf of my group and me I would like to thank you and your company for the wonderful tour that you arranged for us in India and Maldives. The service, the transportations, the guides and the accommodations were excellent and we enjoyed the trip very much. We will recommend you to our friends who wish to travel to Asian countries by no hesitations.

 

Golden Triangle
Ms. Waana Watene – WINTEC, New Zealand

Hotels in both Jaipur and Agra are splendid I really appreciated the warm, kind and friendly atmosphere in which Shahpura provided through out our stay in Jaipur. The Hotel itself was a real treat to stay at. Its gardens and pool area including both the interior design were very aesthetic and appealing and the cleanliness of the hotel was very pleasing. I thoroughly enjoyed my time there and would definitely return there again.


Splendour India – February 2007
Ms. Amy Bennetto (Team Leader) New Zealand

"Thank you so much for organizing our group tour (Splendour India), I really enjoyed it and thought that it had a good balance of sightseeing etc without being to full on. Delhi is a great city and has lots to offer visitors."

 

Golden Triangle
Kimi Matthews – WINTEC, New Zealand

I enjoyed a number of things. Firstly, the tour drivers unfailing kindness and willingness to transport us to 'every tourist spot'; his eagerness to answer all our questions despite his limited ability to speak the English language and his unfailingly courteous manner – he was an excellent 'front person'.

For your organisation and an excellent example of Indian kindness and courtesy. Finally, there were many aspects of India that were both fascinating and beautiful - the country, the people and the sights were stunning.

Jeremy Fitzpatrick - WINTEC, New Zealand
South India Tour

The tour was superbly organized with everything running smoothly and taken care of for me. The most enjoyable part of the tour was probably Kovalam with it's laid back style and great choice of seaside restaurants. The most interesting was the Back Waters at Allepey. The boat cruise was enjoyable and interesting. The staff at Kondai Lip Resort were excellent in their service and the facilities were also excellent. The package was good value for money.

Michael Barry - San Francisco USA
Group of 16 People

We got to know about this great tour company in New Zealand from my friend Andrew Moor. The trip was arranged from TOTAL HOLIDAY OPTIONS- Wonderful team right from the word go….Everything arranged excellent all the Hotels Guides and Services were Great I want to thank Raj – the Tour Guide for the South of India. He helped us a lot and was with a lot of Knowledge He was really very nice and Helpful. The Guide of North of India Sundar Singh he was great and Helpful – his knowledge and English was excellent.

Splendour India
Mr. & Mrs. Francis Fenton – New Zealand

I thoroughly enjoyed the tour. Rajasthan took my breath away, TOTAL HOLIDAY OPTIONS did a great job of planning the whole itinerary, from the airfare and hotel, to the Night Lights of Lake Place at Udaipur. Part of our group did the optional day tour of Kanya Kumari and Ooty, and I know that they loved it. I have only to express my experience in one sentence “ Value for Money”. Thank you for your help in planning a fabulous trip. I would definitely use TOTAL HOLIDAY OPTIONS in the future. Thanks again.

Scenic South & Goa
Kevin Sullivan – New Zealand

All in all it was a great trip. I found both the tour and the accommodations superb. Thanks for all your help in putting this together for me.

Golden Triangle
Christine Dass – New Zealand

"I chose TOTAL HOLIDAY OPTIONS because of the simplicity of the process - they had everything I wanted to do at one place and the length of travel was flexible to fit with my plans. The Splendour India Tour was fantastic! They had many other activities to ensure you got to see the country and people and understand a bit of the culture. They were all really friendly and helpful and the setting was beautiful. I am definitely going back next year with my daughter.

Splendour India
Helen Cardiff – New Zealand

"Fantastic! Professional, efficient, friendly service. I particularly liked the fact that there was no ‘hard sell' routine. Given the quality of the trip and service provided, you don't need it. I found the information about the trip relevant and not in the least misleading. The trip certainly exceeded my expectations".

Rajasthan Heritage
Raymond P Jersey - New Zealand

It was wonderful. We could not have asked for anything better. The tour guides in Rajasthan and in Jaisalmer were knowledgeable and were very accommodating. From our vantage point, it was a perfect vacation. Thanks for all the help, and we'll be recommending TOTAL HOLIDAY OPTIONS Travel to our friends.

Splendour India
Mrs. Margaret & Mr. David Cooper – New Zealand

Our tour guides were great. They really know their country's history. Asif was so charming, funny and caring, he took care of all our needs. The Choki Dhani Hotel at Jaipur was a real experience and the dinner with the tenor were fantastic. I would recommend this trip to all my family and friends.

Splendour India
Toby Sykes – New Zealand

The trip was fantastic. Wonderful and friendly local guides were among the best I've had. The hotels were comfortable and we couldn't have asked for better locations. This is the first time I've used Waitangi TOTAL HOLIDAY OPTIONS and I'm impressed with organization. I would definitely consider booking another trip through them and also recommending it to my friends.

Splendour India
Lindi Cavit – New Zealand

My trip was wonderful! Our tour guide, Rajesh, was great and everything was so well organized. We especially liked the balance between escorted time and free time. The location of the hotels made it very easy to navigate without having to get public transportation. The local guides were extremely knowledgeable and professional. I can't imagine trying to do the trip on our own; we would have missed too many things. We're so glad we took the three day in Goa, as you suggested. Thanks for everything.

Honeymoon Tour
Tricia and Richard J - Sydney , Australia

Our trip was amazing! Everything was organized and went smoothly. Our guides were very pleasant and very well informed and knowledgeable. It was cold but it wasn't crowded. It snowed one day and the view was breathtaking. Manali is just a fairy tale. Your optional excursions were very nice. Wish we would have had more time!! Will definitely use TOTAL HOLIDAY OPTIONS again. The drives were also very comfortable and hotels were nice with friendly staff. Thanks for a wonderful vacation!!!!!!!!!!! I cannot say enough. Will plan a trip to North India soon.

Splendour India
Judith G. Frater - New Zealand

It was fabulous! We saw so much and our primary guide, Surender, was just wonderful. All the local guides were great too and very knowledgeable about their subject matter. Our hotels were more than I expected and the overall service was very good. There was a diverse group in our tour and we all got on well and even exchanged addresses and emails to share pictures, etc. It was so memorable and TOTAL HOLIDAY OPTIONS took good care of us. Wow! I'd go again with you in a minute.

David & Joy Wools-Cobb – Best of Rajasthan – Australia

David and I have just returned from our big overseas trip and I would like to inform you that Rajasthan trip was fantastic, we could not fault the arrangements and everything went perfectly.  The hotels/Palaces were extraordinary, our car and driver (Raj) was excellent. Our guides were very good.
I wish to thank you and TOTAL HOLIDAY OPTIONS Staff for putting this trip together for us. We received the best service from a travel agent in over 30 years of travelling.  If you ever need a recommendation we would be quite happy to do so. We certainly will be using your organisation again.
Cheers Joy & David

Maggie and Trevor Hey – New Zealand

“Thought I'd send off a note to thank you & your company for the incredible holiday we had in India. We were continually impressed with the seamless organization & follow-up at each city we visited.

We must admit to have been more than a bit unsure how two people our age could cope with India, but you made it all so easy & enjoyable. Not to say that the place was not a massive culture shock, but of course no one would ever travel if every country was exactly the same! 
Our driver Om Thakur was tremendous value, greeting every day with enthusiasm & a smile. His years of experience proved to be a huge factor in literally steering us safely through the thousands of road hazards that rule the roads in India.

The Company local staff  were always courteous & reliable, & the guides at each point were generally of high quality.
We have no hesitation in recommending your company to anyone wishing to holiday in India.

The Taj Mahal worked it's magic yet again, as Maggie & I became engaged at that beautiful place.
Our thanks once again to all at TOTAL HOLIDAY OPTIONS.”

Mr Norman Edwards & Ms Christine Matheson – New Zealand

We have recently completed the 16 day Land of the Maharajas tour, and wish to covey our sincere thanks to your team for the brilliant organisation.  Everything exceeded our expectations.
* A roomy vehicle for the 6’4” kiwi male.
* Binod, our excellent driver, guardian and en-route commentator.  We are in awe of his navigational and driving skills.
* Great accommodation and meals.
* Knowledgeable guides for the sight seeing, who patiently answered our 101 questions.
* The daily check on our welfare.
* To Mr Prince (Delhi office) who organised our 20th anniversary cake.
* The general friendliness and welcome we felt everywhere we went.
* We are 200% satisfied.

Thank you all.  We had a wonderful holiday and have many many happy memories.  Guess it goes without saying, we will be recommending TOTAL HOLIDAY OPTIONS to everyone.

Julia Horne & Family – Australia

Hi Mushir, We all arrived safely back in Australia after a really marvelous time in India. In fact, we’ve already started to plan our southern India trip for Jan 2014, and we hope you’ll be our guide then, too! We really appreciate all your assistance along the way, which gave us much more time to enjoy the sights. I know that travel organization is tricky at the best of times, but you really shone at the task and we greatly appreciate everything you did for us. And you were lovely company, also. All the very, very best, Julia

Mr Stephen Garton & Family – Australia

Transport and Driver both excellent. We really appreciated the safe way Mr Vikram drove along some pretty terrible roads while also getting us to where we had to go. Everyone enjoyed the bus—we saw a lot from the windows—and we also enjoyed the masala chai stops. The generous provision of water bottles was really appreciated as was the care with which Happy helped us on and off the bus and took care of our luggage. After 2 and half weeks, the coach really became like a second home.

Guide/Escort: We loved Mushir Khan. He was very, very helpful, personable and friendly while also getting things done. I think we were probably quite demanding—we continued to come up with new requests—but Mushir handled each and everyone of them in an extremely satisfactory way. Thank you!
Local guides were good and we liked them giving us a brief introduction then let us wander and ask questions, rather than try to enthrall us with oodles of information.

What did we enjoy the most? There were many, many highlights, but for me the forts at Jodhpur and at Amber were especially good as was the drive from Jodhpur to Jaisalmer through the Thar Desert. It really was a wonderful holiday made significantly easier by TOTAL HOLIDAY OPTIONS and there staff.

Suggestions/Comments to improve THO services: we struggled to come up with any! What we really appreciated was THO’s flexibility in meeting our requests and treating us as a group of independent tourists who wanted to see Rajasthan and visit its historic sights. It is for this reason that we would definitely use THO again.
We really appreciated THO’s organization and hope to use your services again soon.

Mr Carlos Mesquita & Mrs Linda Mesquita – New Zealand

We really loved our holiday, all your guide very helpful and always at the right place with our name. Helped over stairs and knew time of excursion. I could not think of better Holiday Company. Thank you for organising the memorable holiday.

Wilfred and Ellen Turley – New Zealand

Accommodation – “Free upgrade at Udaipur and Pushkar was fantastic “and thank you TOTAL HOLIDAY OPTIONS for wonderful surprise.
THO Services - “Very satisfied with the service cannot fail it”

Lois and Paul Rowntree -  New Zealand

“Paul & I want to say how much we enjoyed our time in India and to thank you for doing such a tremendous job of organising everything so magnificently for us. We were very impressed with the TOTAL HOLIDAY OPTIONS Representatives, they were so obliging and so helpful for getting us through check-ins and check-outs, especially the young man at New Delhi – he was just great helping us get on the overnight train to Jaisalmer, and even ran off to get us some fruit.

The guides were wonderful - very friendly and knowledgeable, they were all knowledgeable and did a good job.

Our especially fabulous driver was "Baloo" who was with us for the 2+ weeks around Rajasthan. He was always on time looking immaculate, and was so courteous and sensitive to our needs, and always drove carefully and considerately in sometimes hugely trying conditions - ie:  the traffic!!  and the roads !!  The cows!!
I think I can say we loved it all, especially the food!! Paul is a real convert and we have begun the hunt to find the best Indian restaurant in Auckland. So thank you again - and best wishes

Beverly and James Hill – New Zealand

“James and I felt very comfortable with the level of care you take of your clients. Your staff in Sri Lanka, India and Nepal were faultless. We were extremely well looked after.
I think that the tour was well designed with very appropriate breaks from temples etc. with game parks and mountain retreats. A great mix.
I will recommend that tour to all I meet and will be happy to be a reference for anyone needing re-assurance. A great trip; well done TOTAL HOLIDAY OPTIONS.”

Mr Allan and Mrs Sarah Kelly – New Zealand

Guides / Escort – “We couldn’t have had a better guide. So knowledgeable and helpful to ensure we enjoyed Sri Lanka.”
What you enjoyed the most – “Our time at Sigiriya. This stop had everything, great hotel, wildlife, culture, landscape and is a national treasure.” Driver Performance – “Very comfortable car. Driver was very skilled and drove safely. Driver was very considerate to our needs ensuring a pleasant trip.” A big thank you to TOTAL HOLIDAY OPTIONS for organising such a great trip.

Mr Christopher Clarke & Ms Robin Clair – Australia

This is just to say we had a lovely Sri Lanka trip, our driver and guide Bandu was excellent, highly professional and considerable. He gave lots of information about the country and customs – his English is excellent.”

Lindsay and Lynley Cumberpatch – New Zealand

Local rep, tour guide and driver all were Excellent. We thoroughly enjoyed the company and felt secure and confident in his care. They all were very friendly and obedient.

Suggestions to Improve THO service – “Couldn’t really fault the service – Everyone associated with TOTAL HOLIDAY OPTIONS were very pleasant, attentive and helpful”

Marjorie & Leanne Hatter - Australia

Drivers Performance – “Both drivers in Nepal & Bhutan have been highly skilled and very accommodating. They were professional and very courteous.”
Guides / Escorts – “Both guides were very experienced and extremely knowledgeable. They were caring and considerable and attentive to our needs while showing us the best of their countries.”
Comments to THO – “Definitely – the standard of accommodation was above expectation as were the guides and drivers and all arrangements were carried out flawlessly.

Mary Elizabeth Regan – New Zealand

“Even though travelling as a single lady felt safe and well looked after” thank you all at TOTAL HOLIDAY OPTIONS for such a wonderful services.

Anita Devi – New Zealand

Guides / Escorts – “Very local and very professional”
Accommodation - “Excellent service, superb”
Transport: “Very comfortable and always felt safe”
Comments to THO: keep up the good work as I loved everything and thank you for free upgrade in Goa.

Neal Hart – UK (London)

In short a fantastic holiday and thank you for organising this trip. Tour guide was excellent and driver was very good considering the roads are very winding with lots of unusual traffic.

Ms Deirdre McFarland & Ms Susan Archibald – New Zealand

Glad to be back home it was really a memorable trip as we enjoyed the cultural triangle, Kandy and the Tea growing Area. Everything was so well organised and thank you TOTAL HOLIDAY OPTIONS for organising this trip.

James Simpson – UK (Ireland)

What you enjoyed the most – “Excellent service, The beautiful location and Wonderful food” Your suggestions / Comments to improve the services – “Everything was excellent.”

Mr Marke Bluck & Mrs Denis Bluck – USA (Florida)

“We were very happy with the whole two weeks experience and we are sad its over.”

John Cronin & Dionne Norman – New Zealand

“Hi Veronica - we had a great time and the TOTAL HOLIDAY OPTIONs looked after us were awesome - the tour guides exceptional. India - well a day there makes you appreciate our little place on earth no end.  Happy to get home to be sure.  Taj was awesome and the highlight.

Thanks
John Cronin

Dayle Shackel & Angela Cadogan – New Zealand

Our trip was great thanks. We had a wonderful time. All our plane and car travels went smoothly. I’m sure John and Dionne will email you back as well. TOTAL HOLIDAY OPTIONS were fantastic. They met us at the airport, assisted with check-in at the hotels. The drivers were very good, and I must say the tour guides certainly exceeded expectations – they were all fantastic. They spoke excellent English and were extremely knowledgeable about the areas we visited.  I would definitely recommend the company and would use them again if travelling back to India. “
Thanks Angela

Marilyn OSullivan & Joanna Holdsworth – Australia

Comments to THO – Perfect as they are.”

Ms Carmel Debrincat & Mrs Cornelia Debrincat – Australia

Charlie and I have just returned from a very enjoyable trip to India that was organised by TOTAL HOLIDAY OPTIONS (THO).  We would like to take the opportunity to provide some feedback on this trip.

Firstly, we must congratulate you on the way you organised the trip for us.  We are very impressed with the level of service provided by your organisation and intend to use Total Holiday Options for our next trip!

But more specifically:
Pre-departure service
The THO Australian Office provided first class service prior to our departure.  Our trip was hastily planned and THO were able to accommodate the majority of our wish list.

Arrival at Udaipur
We were greeted by a THO rep at every arrival spot which included the airport/train station and hotel.  All THO reps were very courteous and provided good advice – in particular information relating to the schedule for the following day.

We started our official trip at Udaipur where we were warmly greeted at the airport by a THO rep and our driver RAJESH. 

Specific comments about Rajesh
We had the services of driver Rajesh for the entire trip.  We are very pleased with the services Rajesh provided on a consistent basis.  Rajesh is a very safe and careful driver.  Rajesh kept a consistently clean car and was very eager to please. Any request we had were quickly addressed by Rajesh. 

Tour Guides
The guides that were provided had varying levels of skills and expertise and command of the English Language.  Though all were excellent but two guides ‘stood out’ with regard to the level of expertise and professionalism.  Mansoor – our second guide from Jodhpur provided an exceptional level of service.  He was very knowledgeable, professional and clearly very passionate about his work.  We were very impressed.  Another guide that stood out was Vijay Singh – the guide for Agra and the Taj Mahal (there were three Vijay Singhs).  He was also very knowledgeable and his passion was also very evident. 

Accommodation
We were also very happy with the accommodation.  In particular, Fort Rajwada and Gajner Palace really stood out. 

Delhi Office
Guest relation officer at TOTAL HOLIDAY OPTIOS Delhi Office and other branches contacted us regularly to ensure we were happy with the service that was being provided. 

THO bags and goodies:
We were delighted to be provided with the THO goodies and bags prior to our departure to Melbourne.  They came in really handy. 

Charlie and I intend to use TOTAL HOLIDAY OPTIONS services again in the near future and would not hesitate to recommend you to any of our friends and colleagues. 

Thank you for helping us to have a wonderful time in India.  We hope to return.

Kind regards
Cornelia and Charlie DeBrincat

Ms Cook Kristin & Family – Australia

We enjoyed all spectacular sights and lovely services provided by the TOTAL HOLIDAY OPTIONS staff and good sense of humour. Enjoyed not having to worry about getting from one place to another and had great holiday.

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